CPRELL Office Project

Kalinangan Research Journal

Volume no. 17 | 2012/06
Issue no. 1

Title
Student Satisfaction Indicators that Influence Retention of College Students in University of Batangas
Author
Francia Yvette A. Magpantay, DBM-HM
Views: 254		Cited: 0
Downloads: 0
Click here to download
Abstract
The study sought to answer the main problem on student retention. The study used a descriptive method of research based on an examination of strategic planning process and the use of a case study approach because it involves the past, the present, and the future. Findings show that most important factor which helps on student retention is the cost of education. Respondents look for a university wherein they can get back the amount they paid for their tuition fee after graduation. It means that the amount they invested for their education should have a return of investment when they are already in the corporate world. This is also one reason that respondents also look for the academic reputation of the University which they rated 6 or important.
Keywords
student satisfaction, assessment, factor analysis, undergraduate business program, retention.
References
Bush, Tony. The Principles and Practice of Educationanl Management. P. Chapman Publication, 2002 Cascio , Wayne F.. Managing human resources : productivity, quality of work life, profits . Publication Info. Boston : McGraw-Hill/Irwin, c2010 David, Fred R., Strategic Management:Concepts and Cases. Boston Mass:Pearson, 2011 Frynas, Jedrzej George. Global Strategic Management. Oxford University Press, 2011 Gamble, John E. Essentials of Strategic Management: Quest for Competitve Advantage. New York: McGraw Hill Irwin, 2011 Hayes, David K., Ninemeier, Jack D.Human resources management in the hospitality industry Publication Info. Hoboken, N.J. : John Wiley & Sons, c2009 Hill, Charles W.L., Strategic Management Essentials. South-Western: Cengage Learning, 2012 Hill, Charles W.L. Principles of Management. New York: McGraw Hill, 2008 Hitt, Michael A. Strategic ManagementCompetitiveness and Globalization:Concepts and Cases. Mason,OH:South-Western Cengage Learning, 2009 Jackson, Susan E. .Managing human resources . Publication Info. Mason, OH : South-Western Cengage Learning, c2009. Jones, Vernon F. And jones Louise S. Comprehensive Classroom Management. Nedham Heights Mass: A Simom & Schuster Company, 2004 Kaiser, Stephen. Strategic Management of rofessional Service Firms: Theory and Practice. Springer Berlin Heidelberg, 2011 Kirkpatrick, Andy . World Englishes : implications for international communication and English language teaching Publication Info. Cambridge : Cambridge University Press, 2007 Lind, Douglas A. Basic statistics for business & economics. Boston: McGraw-Hill /Irwin, c2011. Seyfarth, John .Human Resource Leadership for Effective Schools . Publication Info. Boston, Mass.: Pearson, 2008.