| The research is done to assist the College of Tourism and Hospitality Management in preparing their students for on-the-job training and for future employment in Singapore. Specifically, the study aims to know --- 1) the demographic profile of HR managers on selected hotels e.g., age, gender, and job experience; 2) the background of the Restaurants; 3) the ratings of HR managers on the entry level qualifications as they apply to their choice of HRM graduate applicants; and 4) to relate demographic profile of HR managers and background of the restaurant with HR managers’ ratings of entry level competencies of HRM graduate applicants.
The sources of data were gathered from Human Resource Managers of selected restaurants in Singapore. They were given a survey questionnaire with cover letter requesting them to spend few minutes in answering the questionnaire. The survey questionnaires were given by the researcher to the Human Resource Department or the supervisor of the restaurants addressed to the Human Resource Managers otherwise known as Director of Personnel in some restaurants.
Respondents consist of 37 percent belonging to the age group of 20 – 29 years old; and 46 percent worked as HR manager of restaurants in City Hall and Orchard road in Singapore. Survey data shows that majority of the respondents rated personality, communication skill, appearance, and self confidence as very essential for a restaurant employment in Singapore. It also showed that there is no significant relationship between the dependent variables (entry-level qualifications) and the independent variables (demographic profile and background of hotels). The first qualifications that HR managers are looking for were personality while the least essential qualifications was Potential. Knowledge of the entry-level competencies that are required by most restaurants in Singapore is important for HRM graduate applicants. This will prepare them when they seek for a job in the competitive hospitality industry. They will be better equipped as they enter the workforce. Likewise, the entry-level competencies identified in the study could serve as basis for curriculum review and development that will be helpful for the students of Hotel and Restaurant Management to acquire the necessary entry-level qualifications. Finally, having competent and top calibre personnel is crucial to the hospitality industry (or in any industry/business, for that matter), to cope up with the unpredictability and ever-changing economic situation of the country. |
Angelo, Rocco & Vladimir, Andrew. 2001.Hospitality Today. USA, Library of Congress Cataloging in Publication Data
Arcelo, Adriano & Sanyal, 1987. Bikas. Employment and Career Opportunities after Graduation, Legaspi Village Makati, Fund for Assistance to Private Education. International Hospitality management: concepts and cases. F & J De Jesus Publishing, 2007
Carnevale, Anthony, Gainer, Leila & Meltzer, Ann. Work[lace Basics. 350 Sansome Street San Francisco, CA 94104, 2000
Andrews, A., Food and Beverage Management. USA, McGraw Hill-Inc, 2008 Powers, Thomas F. Introduction to management in the hospitality industry. F & J De Jesus Publishing. 2006
Bhatnagar, Piyush. Hotel industry and housekeeping management. F & J De Jesus Publishing. 2008
Hayes, David K.. Human resources management in the hospitality industry. C & E Publishing. 2009
Maranan, Mario. Pertinent Laws on Hospitality Management (Tourism Law). Mindshapers Company, Inc. 2007
Castor, Marlon. Notes on Relevant Hospitality Laws Philippine Setting. Mindshapers Company, Inc. 2007
Hayes & Ninemeier. 2009. Human Resource Management in the Hospitality Industry. John and Wiley Publishing.
Santos, Amparo. Personality For Today's Young Professional. National Bookstore. 2006
Evangelista, E. Personality Development & Human Relations. Booklore Publishing Corp. 2005
Evangelista, E. Personality Development & Human Relations. Booklore Publishing Corp. 2005
Donn E. Brolin. Career development and transition services : a functional life skills Approach. Pearson/Merril Prentice Hall . 2004
Richard A. Fear, Robert J. Chiron.The evaluation interview : how to probe deeply, get candid answers, and predict the performance of job candidates. New York : McGraw-Hill, c2002.
S. Medlik and H. Ingram. 2000. The business of hotels / Medlik, S.Oxford : Butterworth-Heinemann.
Ames Gross. 1999. Human Resource Issues in Singapore. Published by Pacific Bridge, Inc.
Tas (1988) entitled “Teaching Future Managers”
http://travel.yahoo.com/p-travelguide-488166-singapore_vacations-i |